Complaints Handling

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Spaces available
Course dateOctober 21, 2021 - October 21, 2021 (Half Day )
Course fee £15 (Dentist), £5 (DCP)
Course time 09:00-12:00
Virtual course Virtual course
Course locationOnline Learning Event - View on map
Specialty Dental
Course administrator Course administrator - Sophie Hudson

Course description

The aim of the session is to assist the dental team in resolving complaints in order to re-establish relationships between patients and the practice/organisation.

Course aims:

  •  Recognise the value of good customer servicer
  •  Explore common causes of complaints and the effects
  •  Determine appropriate measure to ensure complaints are resolved effectively

Book  your place: 

Please head to the Accent Login page here:  https:\\accent.hicom.co.uk.

Sign in with your log in details. Search for the course and book your space. If no spaces are available, you will be able to register on the waiting list.

Venue location

Online Learning Event

Norfolk & Norwich University Hospital, Colney Lane, Colney, Norwich, UK

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